Automated China-to-US dropshipping fulfillment and DDP air express for Shopify merchants. We combine local factory pickups, Dongguan WMS processing, priority air uplift (CAN/HKG to LAX/JFK), CBP customs brokerage, and 2-5-day nationwide US delivery via USPS and FedEx.
How Shopify Fulfillment Works
API Sync & 12H Dispatch: Real-time Shopify/DSers API order sync into Dongguan WMS. Orders synced before 14:00 (GMT+8) ship within 12 hours.
QC & Branded Packaging: SKU barcode verification, custom branded mailer packaging, and automatic USPS/FedEx label generation.
Direct Air Uplift & EDI Clearance: Daily direct flights (CAN/HKG to LAX/JFK) with EDI pre-lodgment for linehaul customs release before landing.
2–5 Day US Final Mile: 12-hour handover to USPS/FedEx local networks with real-time tracking auto-updated back to Shopify & PayPal.
US Customs Clearance & Regulatory Compliance
Prepaid DDP Terms: All tariffs, duties, and entry fees calculated upfront with zero unexpected destination charges for end buyers.
Licensed CBP Brokerage: Operations backed by in-house CBP-licensed US customs brokers. Filer code and license details available upon request for verified merchants.
Regulatory Pre-Audits: Document verification for FDA (food-contact), CPSC (children's safety), Section 301, and FCC compliance before origin dispatch.
US Returns & Transit Loss Guarantee
US Bicoastal Return Hubs: Local return processing facilities in California (CA) and New Jersey (NJ) to handle inspection, repackaging, and relisting within 48 hours.
Guaranteed Loss Coverage: Confirmed lost or damaged parcels are compensated at 100% Declared Cargo Value + Original Freight Cost (up to $100/parcel standard, expandable via insurance).
Delay Protection SLA: Parcels delayed beyond 15 business days (excluding force majeure) qualify for a 20% freight charge credit.
FAQ
Q: What order volume can your Shopify fulfillment operation handle?
A: Our fulfillment operation can be scaled according to SKU count, daily order volume, and seasonal demand. For procurement evaluation, we provide current monthly order capacity and available warehouse capacity based on the merchant's forecast.
Q: What happens when a parcel is delayed or lost in the US?
A: Each shipment is tracked through the carrier network, and delivery exceptions are escalated through the assigned account manager. For confirmed transit losses, the applicable compensation is handled according to the declared-value coverage and service terms agreed before shipment.
Q: Who is responsible for product compliance when shipping to the US?
A: The merchant remains responsible for ensuring that the product itself meets applicable US requirements, while our logistics team and customs broker handle the shipping documentation and customs procedures included in the selected service.
Q: Which insurance provider underwrites the expandable cargo protection plan?
A: Supplemental cargo insurance is underwritten by PICC (People's Insurance Company of China), with claims documentation reviewed jointly by our team and the insurer.
Q: How do you verify your US customs clearance capability?
A: Our US customs entries are processed under an active CBP-licensed customs broker permit. Verified Shopify merchants can request our broker's Filer Code and sample Type 86/Type 11 clearance records.
Q: Will I have a named contact for daily fulfillment operations?
A: Yes, each merchant account is assigned a named fulfillment coordinator for daily order questions, separate from the account manager who handles exception escalations.
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